We start by listening to your requirements (meeting your team in person or over tele-conference). Where possible, we will highlight any questions or potential issues at start. Thereafter, we will prepare the quotation, along with the approach, sitemap, function specifications, planned schedule and other detailed breakdown.
Before starting on the design proper, we will advise some user research and testing to be done. Research and interviews with existing users/customers will allow us to gain insights on what are the current pain points and identify what might be lacking in the existing system. These information will allow us to better propose a more efficient solution.
For the more complex projects, we will suggest wireframing to ensure a smooth user experience. During wireframing, we will also present a visual flow of the user screens (or customer journey map) for easier understanding. Thereafter, we will proceed to actual stylised layouts, with up to X rounds of reviews and refinement.
At this stage, we will start on coding and convert the layouts into the product, application or website. To ensure that the development of the product is on schedule, development will be based on the layouts and flow agreed as earlier phases.
Previews will be sent for interaction and confirmation before the product is good to be launched (or website, good to go LIVE). Detailed user test cases will need to be prepared for systematic testing, to ensure that the product/website is adequately ready for launch.
After the website or product is launched, we will still offer reasonable amount of support to ensure that the product/website performs in order, and as expected. Where possible, maintenance packages will be made available upon request.